Frequently Asked Questions

Shipping & Delivery

Your order will be shipped within 2 to 3 business days.

Your order will take between 5 to 7 business days to arrive, depending on the courier company. We currently use Australia Post to ship our orders.

Yes, both express and international shipping are available at the checkout.

My Ummah ships to all countries around the world.

Free shipping is available only on Australian orders over $50.


Only items that have been unused and remain in its original packaging can be returned and refunded. We do not accept returns on sale items or gift cards. For more information, please contact the sales team at

For returns and refunds, read our policy here, otherwise please contact the sales team at

Wholesale FAQ

Only businesses and organisations that have an ABN or ACN can apply for the wholesale division here.

After reviewing your application here, you can get a discount rate on bulk items up to 35% off, depending on the purchase value per annum.